Posted September 8, 2026
Community Support Specialist
We are looking for an organized and versatile person to join our team as a Community Support Specialist. This is a deliberately broad role that touches nearly every part of what we do. You will help our users directly when they run into trouble, write the documentation that helps others solve the same problem on their own, test our software before it reaches the public, and build the material that goes into premium content projects like Ember and Crucible.
To succeed in this role, you must pair an expert's understanding of Foundry Virtual Tabletop with careful and effective written communication to convey that expertise to others. If you are the person your gaming group asks when something in Foundry does not work, and you enjoy figuring out why and then explaining it clearly, this role is built for you.
Position Details
- Compensation is $30 USD per hour.
- We are ideally looking to hire someone for a full 40-hour work week, but we are open to candidates for whom this would be a part-time position of 20 or 30 hours per week.
- This is a contract position. Our international contracting and payments are handled through Remote, so we can hire almost anywhere in the world, except for territories where Remote is unable to support payouts.
- The position is fully remote with a flexible schedule. You will have latitude to shift your hours and to take time off when you need it, provided you maintain reasonable overlap with the United States Eastern time work window of 9am to 5pm.
- This is an entry-level position and is well suited to a recent graduate or to someone taking their first professional role. We do not require any specific degree, certification, or amount of prior work experience.
- Our team is small, but powerful. We currently have 8 full-time employees working on this project alongside a number of part-time contractors. Your work would intersect and overlap with everyone else on the team.
This is a junior-level position, and we are choosing to be transparent about compensation. If you are seeking compensation above this rate, this is not the right role for you.
Responsibilities
Your time will be divided across four areas, all of which are ongoing responsibilities.
- Customer Support
- You will answer support inquiries submitted through our website covering licensing, accounts, purchases, and technical problems. You will also help users in our community Discord, where you are visibly representing the company in public, to work through issues or questions about the Foundry VTT software or specialized content like Crucible or Ember. You will filter feedback between users and our developers, deciding what warrants escalation and framing it so our dev team can act on it.
- Knowledge Base Documentation
- You will write and maintain the articles in our knowledge base. Much of this work is driven directly by what you see in support: when multiple users ask the same question about how something works, the answer belongs in an article. You must author clear instructional prose, capture and edit screenshots or video recordings to accompany it, and maintain existing articles to keep them updated alongside changes to the software.
- QA Testing
- You will safeguard the quality of our releases by conducting structured test sequences against release candidates before a new version ships. You will reproduce incoming bug reports to determine whether they are actionable and under what circumstances. You will maintain our GitHub issue backlog by labeling, deduplicating, and refining issues. You will also perform unscripted exploratory testing of brand-new features in development, giving our team early internal feedback.
- Premium Content Development
- You will help construct premium content that ships in products like Ember, Crucible, or other official content for the Pathfinder or D&D5e systems. This work involves converting text content into structured data, assembling scenes to comprehensively use Foundry VTT features, and formatting text into polished journal pages by applying a provided style guide.
Baseline Requirements
Candidates for the role must satisfy the following expectations:
- Excellent written English. Your writing must be precise, concise, and professional.
- Expert-level knowledge of Foundry Virtual Tabletop and genuine enthusiasm for the software and for online tabletop roleplaying more broadly.
- Comfort authoring HTML directly. While this is not a front-end development role, you will be working with HTML-based documentation both inside Foundry Virtual Tabletop and on our website. You need to be comfortable with the basics of HTML markup and CSS styling rules.
- Intermediate media manipulation skills. You will be responsible for capturing screenshots, recording video of the software in use, and adding annotations to the media you produce.
- Comfort with voice and video communication. Much of our team coordination happens in voice or video conference calls.
- A stable home office setup where you can work productively and reliably with a dependable internet connection.
- Scheduling flexibility to routinely overlap with our team during US Eastern business hours.
Preferred Attributes
Selection for this role will be competitive. Applicants who stand out will bring some of the following attributes, and we encourage you to highlight any which apply to you:
- Hobbyist development experience within the Foundry Virtual Tabletop ecosystem, such as authoring or contributing to modules, game systems, or content packages.
- Experience with community management or moderation, particularly in Discord or comparable spaces.
- Experience building an audience through engaging media such as live-streaming, video production, or social media content.
- Graphic design skills or other visual media capabilities.
- Familiarity with issue trackers, project management techniques, and version control workflows, particularly GitHub.
How to Apply
To apply please email admin@foundryvtt.com with the subject Community Support Specialist Application and include the following:
- A brief introduction which aligns your background with the expectations described above.
- The number of hours per week you are seeking (20, 30, or 40).
- Your current resume, provided as a website link or as an attached file in PDF, Word, or Markdown format.
- A link to, or copy of, a piece of written work you authored that you feel is a strong reflection of your writing ability. It does not need to be professional or published work.
Candidates who advance past our initial review will be asked to complete a standardized writing exercise before a final interview round. We will review applications and respond to you promptly with any next steps.
Thank you for your interest, we hope to hear from many of you in the coming weeks. This post will be updated if there are updates to the position or if it is filled.