Updated June 21, 2024
The following terms and conditions apply when purchasing premium content from the Foundry Virtual Tabletop store. If you have any questions or concerns about these terms please Contact Us for more information.
1. Payments
1a. Terms of Purchase
Foundry Virtual Tabletop uses Stripe as a third-party payment processor to manage, authenticate, and process payment for purchases on this website. Please read the terms and conditions and privacy policy of Stripe for further details. When making a purchase you agree to provide Stripe with accurate billing information and payment method details and to pay all fees and applicable taxes.
1b. Payment Methods
Stripe supports payment via major international credit cards. In the EU several bank transfer methods are supported: Bancontact, EPS, giropay, iDeal, Przelewy24, and SEPA Debit. Stripe also supports Google Pay, Apple Pay, and AliPay for customers in some geographies.
Payments processed via SEPA Direct Debit will take extra time to process. Due to the time it takes banks to communicate this information to one another, payments can take up to 10 business days to process. There are two steps to the SEPA Debit workflow, in the first step Stripe submits a mandate to your bank which enacts the debit request. In the second phase the bank reports back to Stripe once the debit request has cleared. As a result, the charge may appear on your bank account 1-3 days before the purchase is fully completed. Please remain patient, and you will receive an email containing your issued license key information as soon as the successful charge is reported back to the Stripe platform.
1c. Sales Tax
Foundry Gaming LLC is a limited liability corporation registered in the State of Washington and is required to collect sales tax on software sold to customers in the State of Washington or in other US states where the number of Foundry Virtual Tabletop license sales exceed a minimum threshold to require sales tax collection.
We also collect sales tax (VAT) in the European Union, the United Kingdom, Norway, and Australia.
If you believe you are being charged an incorrect amount of sales tax please Contact Us with your concerns and we will do our best to address them.
2. Returns and Refunds
2a. The Foundry Virtual Tabletop Software
We hope that Foundry Virtual Tabletop will work for everyone - however we understand that there is some risk in purchasing a software that has specific hardware and networking requirements.
Should the software not work out for you and your players, you have the ability to request a refund up to 30 days from the date of purchase. Refunds are offered in cases where the technical limitations of the software result in an unsatisfactory experience for the purchaser. If your purchase is refunded, your license key will be revoked. You must immediately discontinue use and uninstall all copies of the software.
If you need to request a refund for your Foundry Virtual Tabletop purchase, you can find details of your purchased licenses and submit a refund request on the Purchased Licenses page of your user profile.
2b. Purchased Premium Content
For purchases of premium digital content, refunds are offered within 30 days of purchase if the product has not been installed. By installing this digital content on a Foundry Virtual Tabletop server you waive your right of withdrawal because you have accessed the content which cannot be reclaimed from you. To submit a refund request for premium content purchased through the foundryvtt.com website please use the Contact Us form and provide details about your request for and your reason for requesting a refund.
2c. General Conditions
Occasionally the Foundry Virtual Tabletop software or premium content for Foundry Virtual Tabletop will be offered at a promotional price or via an activated discount code. This refund policy is for cases where the customer is unable to use or otherwise dissatisfied with the features of the purchased product. Changes in pricing do not constitute grounds for a refund request and such refund requests will be denied.